JP Cullen is a Wisconsin-based $850 million plus, 133-year-old, 5th generation family-owned construction management firm.  Our entire infrastructure is on the Cloud. With an aggressive strategy to target cutting edge technologies, we’re looking for ways to set ourselves apart.

Our Mission: To identify, hire, train, and retain the best people to serve our customers.

The ideal candidate is professional and diplomatic in dealing with internal and external customers and maintains a positive work atmosphere. Outstanding customer service, interpersonal communication, and problem-solving skills are critical to the success of this position.

The Senior Technical Support Engineer reports directly to the Manager of IT and supports all employees throughout the offices and project sites. The Senior Technical Support Engineer will primarily work in the Janesville office but will also visit jobsites in the Janesville area.

• Ensure that the intent of Cullen policies, procedures and quality standards is followed in accordance with company policy
• Maintain a positive work atmosphere by acting and communicating in a manner that promotes a collaborative and cohesive environment
• Provide support to technology users, employing a high degree of customer service, patience, problem management, technical expertise, critical thinking and timeliness
• Develop support methods and attend training sessions on an ongoing basis to maintain and improve skills
• Adhere to established industry standards in the technology field
• Create documentation to assist with future technology problem resolution
• Assist with network and server related projects and initiatives
• Perform additional assignments as requested by supervisor/manager
• Considered the team lead for the Technical Support Engineers providing guidance and support
• Provide support and direction for team for main office computers, mobile devices, and networks
• Provide support all IT related hardware and system at job sites
• Troubleshoot and maintain Windows OS and related software
• Set team standards, policies, procedures for day-to-day activities

• At least an Associate degree in MIS, Computer Science or related area and 3-5 years of technical support or helpdesk experience
• Both critical thinking and reasoning skills related to technology and its use
• Working knowledge of Windows, M365, Azure, User management, device management
• Knowledge of workstation and mobile device hardware and software
• Basic networking skills and the setup of networks and WIFI
• Project and time management skills and the ability to prioritize work based on business need
• Team building and team management skills
• M365
• Azure
• Windows
• Workstation hardware maintenance and troubleshooting
• Software maintenance and troubleshooting
• Technical Project Management

JP Cullen has a commitment to its community, employees, and employees’ families. We offer outstanding benefits — Health, Life, and Dental Insurance, Competitive Salary and Bonus Structure, Profit Sharing, PTO, Holiday Pay, Employee Assistance, and Training.

JP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.